facai Frequently Asked Questions

Registering at facai Casino is straightforward. Visit facai.cam and click the sign-up button, then fill in your email address, a secure password, your full name, date of birth, and preferred currency (PHP). You will receive a verification email — click the link to activate your account. The whole process takes under five minutes, and you must be at least 21 years old to register.

facai Casino requires a valid Philippine government-issued ID for identity verification. Accepted documents include a Philippine passport, SSS ID, UMID, PhilHealth ID, driver's license, or Postal ID. You may also be asked to provide a recent utility bill or bank statement as proof of address. Submitting clear, unobstructed photos speeds up the KYC approval process significantly.

Most facai Casino KYC reviews are completed within 24 to 48 hours of document submission. During peak periods it can occasionally take up to 72 hours. You will receive an email notification once your account is fully verified. Until verification is complete, you can explore the lobby in demo mode, but real-money deposits and withdrawals require a verified account.

On the facai login page, click "Forgot Password" and enter your registered email address. You will receive a secure password reset link valid for 30 minutes. Click the link, enter a new password (minimum 8 characters, mix of letters, numbers, and symbols recommended), and confirm. If you do not receive the email within a few minutes, check your spam folder or contact [email protected].

No. facai Casino strictly enforces a one-account-per-player policy. Creating multiple accounts is a breach of our Terms & Conditions and may result in all accounts being permanently closed and any winnings being voided. If you have accidentally created duplicate accounts, contact [email protected] immediately to have the issue resolved without penalty.

To permanently close your facai Casino account, contact our support team at [email protected] with the subject line "Account Closure Request." Before closing, ensure any remaining balance is withdrawn to your registered payment method. Our team will process the closure within 5 business days. Note that permanent closures cannot be reversed — if you are closing due to gambling concerns, we strongly recommend activating self-exclusion first.

facai Casino offers 500+ games across multiple categories: JILI slots, video slots from top providers, live dealer tables (baccarat, roulette, blackjack, sic bo), online bingo, sabong (virtual cockfighting), fishing games, and sports betting including PBA basketball, NBA, UFC, and boxing. The full game library is accessible on both desktop and mobile browsers with no app download required.

Yes. All games at facai Casino use certified Random Number Generator (RNG) technology, which ensures every spin, card draw, and dice roll is completely random and independent. Our game providers undergo regular third-party audits to verify fair play compliance. Live casino games are streamed in real time with professional dealers, providing an additional layer of transparency for players.

RTP (Return to Player) varies by game title at facai Casino. Most JILI slots carry an RTP between 96% and 98%, which is competitive by industry standards. The specific RTP for each game is typically disclosed in the game's information panel — tap the "i" or "?" icon within the game to view it. Higher RTP does not guarantee short-term wins; it reflects long-term payout averages over millions of spins.

Absolutely. facai Casino is fully optimised for mobile play on both Android and iOS devices. The entire game library — including live casino, slots, and bingo — runs smoothly in your mobile browser without any app download needed. Simply visit facai.cam on your phone's browser and log in to start playing. For the best experience, we recommend a stable WiFi or at least a 4G LTE data connection.

facai Casino features virtual sabong and e-sabong style games that are popular among Filipino players. These are digital representations of the traditional cockfighting format, available to play anytime within the casino lobby. All sabong-style games on facai are governed by the same fair play and RNG standards applied to the rest of the game library. Players must be 21 years or older to participate.

facai Casino operates within the regulatory framework of PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for licensing and overseeing all legal online gaming activity in the Philippines. Operating under PAGCOR's framework means facai Casino is subject to ongoing compliance checks, fair play standards, and player protection requirements mandated by Philippine law.

The minimum age to play at facai Casino is 21 years old, in line with PAGCOR's regulations for casino-style gambling in the Philippines. Age verification is mandatory during the KYC process — players who cannot confirm they are 21 or older will not be permitted to play for real money. Any account found to belong to an underage player will be immediately closed and reported as required by regulators.

To self-exclude, log in to your facai Casino account, go to Account Settings, and select the Responsible Gaming tab. You can choose a short-term cool-off period (24 hours to 7 days), a medium-term self-exclusion (30, 60, 90 days, or 6 months), or permanent exclusion. Once activated, self-exclusion cannot be reversed during the chosen period. You can also email [email protected] to request exclusion directly.

Yes. facai Casino provides deposit limits (daily, weekly, or monthly caps on how much you can fund your account), loss limits (a maximum net loss cap per period), and session time limits. You can set or adjust these directly from the Responsible Gaming section of your account settings. Reducing a limit takes effect immediately; increasing a limit requires a mandatory 7-day cooling-off period to prevent impulsive changes.

If gambling is negatively affecting your life or someone you care about, help is available in the Philippines. Resources include PAGCOR's national responsible gaming program, the National Center for Mental Health (NCMH) 24/7 crisis hotline, Gamblers Anonymous Philippines (with groups in Metro Manila, Cebu, and Davao), and the Department of Health's mental health helpline. facai Casino's responsible gaming team is also available at [email protected] — all communications are confidential.

facai Casino protects your personal data through SSL/TLS encryption on all pages, strict access controls on our internal systems, and a comprehensive Privacy Policy that governs how your data is collected, stored, and used. We do not sell or share your personal information with unauthorised third parties. All data handling practices comply with applicable Philippine data privacy laws. You can review our full Privacy Policy at facai.cam/privacy-policy.