facai Casino Privacy
Policy
At facai Casino, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, who we share it with, and how you can exercise your rights as a data subject under Philippine law.
How facai Protects Your Data
These six principles summarize how facai Casino handles your personal information. They are not a replacement for the full Privacy Policy below, but they give you a clear picture of our values and obligations toward every Filipino player on our platform.
Data Minimization
facai Casino only collects personal data that is strictly necessary for account registration, identity verification, payment processing, and legal compliance. We do not collect data that has no clear operational or legal purpose.
No Unauthorized Selling
facai Casino does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is shared only with service partners who are contractually required to protect it and use it only for the purposes we specify.
Encrypted Storage
All personal and financial data stored by facai Casino is protected by industry-standard encryption protocols. Our platform uses SSL/TLS encryption for all data transmitted between your device and our servers, keeping your information secure in transit and at rest.
Your Rights Under RA 10173
As a Filipino data subject, you have rights under the Data Privacy Act of 2012 (Republic Act 10173), including the right to access, correct, erase, and object to processing of your personal data. facai Casino will honor and facilitate these rights upon valid request.
Defined Retention Periods
facai Casino retains personal data only for as long as it is needed to fulfill the purposes for which it was collected, or for as long as Philippine law requires us to keep it. When retention is no longer necessary or lawful, data is securely deleted or anonymized.
Breach Notification
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, facai Casino will notify affected players and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, in accordance with NPC regulations.
1 Introduction
Welcome to the facai Casino Privacy Policy. facai Casino ("facai", "we", "us", or "our") operates the online gaming platform accessible at facai.cam. We are committed to protecting and respecting the privacy of every player who registers and uses our platform.
This Privacy Policy describes how facai Casino collects, uses, processes, stores, shares, and protects the personal data of our players and website visitors. It also describes the rights you have over your personal data and how to exercise those rights.
This Policy applies to all personal data collected through the facai.cam website, any mobile-optimized version of our platform, and any communications between you and facai Casino, including email and live chat support interactions.
Important: By registering an account with facai Casino or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use our platform.
2 Data Controller
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, facai Casino is the personal information controller responsible for your personal data.
Our designated Data Protection Officer (DPO) oversees facai Casino's data privacy compliance program. You may contact our DPO for any privacy-related concern, access request, or complaint at the following address:
facai Casino
Email: [email protected]
Subject line: Data Privacy Request – [Your Name]
3 Data We Collect
facai Casino collects the following categories of personal data from players and website visitors:
3.1 Identity and Registration Data
- Full legal name as it appears on your government-issued ID;
- Date of birth (to verify you are 21 years of age or older);
- Residential address in the Philippines (e.g., Quezon City, Makati, Cebu, Davao);
- Nationality and citizenship;
- Gender (optional, collected for personalization purposes).
3.2 Contact Data
- Email address (primary account contact and communication channel);
- Mobile number (for two-factor authentication and account alerts).
3.3 Identity Verification (KYC) Data
- Copies of government-issued photo ID (Philippine passport, SSS ID, UMID, PhilHealth ID, driver's license, or Postal ID);
- Proof of address documents where required;
- Selfie or liveness verification where required for enhanced KYC.
3.4 Financial and Transaction Data
- GCash, Maya, BPI, BDO, Metrobank, or other e-wallet/bank account numbers linked to your facai account;
- Deposit and withdrawal amounts, dates, and transaction reference numbers;
- Payment method ownership verification documents.
3.5 Gaming Activity Data
- Game session records, bet amounts, game outcomes, and win/loss history;
- Bonus and promotion participation records;
- Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).
3.6 Technical and Device Data
- IP address and approximate geolocation;
- Device type, operating system, browser type and version;
- Login timestamps and session duration;
- Cookies and similar tracking technology data (see Section 8).
3.7 Communications Data
- Records of your support interactions via email or live chat;
- Complaints, feedback, and dispute correspondence.
facai Casino does not collect sensitive personal information (such as political or religious affiliation, racial or ethnic origin, or health data) except where strictly required by law, such as responsible gaming health-related disclosures made voluntarily by the player.
4 How We Collect Your Data
facai Casino collects personal data through the following means:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion;
- Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you browse or use our platform;
- From third-party KYC providers — who process your identity documents and provide verified identity results to facai Casino;
- From payment processors — such as GCash, Maya, and bank platforms, who may share transaction verification data with us;
- From fraud prevention and AML screening services — who may provide risk signals or watchlist screening results relating to your account.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, facai Casino must have a lawful basis for processing your personal data. The legal bases we rely upon are:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Contractual necessity — required to provide our services to you |
| KYC identity verification | Legal obligation — required under PAGCOR regulations and AMLA |
| Payment processing | Contractual necessity — required to process deposits and withdrawals |
| Fraud and AML monitoring | Legal obligation — required under Philippine Anti-Money Laundering Act |
| Responsible gaming monitoring | Legal obligation and legitimate interest — player protection |
| Marketing and promotional communications | Consent — you may withdraw consent at any time |
| Platform analytics and improvement | Legitimate interest — improving platform performance and user experience |
6 How We Use Your Data
facai Casino uses the personal data we collect for the following purposes:
- To create and manage your player account on facai.cam;
- To verify your identity and age (21+) in compliance with PAGCOR requirements;
- To process your deposit and withdrawal transactions via GCash, Maya, BPI, BDO, Metrobank, and other supported Philippine payment methods;
- To detect and prevent fraud, cheating, collusion, money laundering, and other prohibited activities;
- To monitor and enforce responsible gaming obligations, including self-exclusion lists and deposit limit enforcement;
- To provide customer support and resolve disputes or complaints;
- To communicate with you about your account, transactions, security alerts, and policy updates;
- To send you marketing communications, promotions, and bonus offers — but only where you have consented;
- To comply with PAGCOR licensing obligations, reporting requirements, and applicable Philippine laws;
- To analyze platform usage patterns and improve the facai gaming experience;
- To personalize your gaming experience based on your preferences and activity history.
facai Casino will never use your personal data to make fully automated decisions that produce significant legal effects, without providing you the opportunity to request human review of that decision. If you believe an automated decision has unfairly affected your account, contact our support team.
7 Sharing Your Personal Data
facai Casino does not sell or rent your personal data to third parties. We share your data only in the following limited circumstances and only with parties who are contractually bound to protect it:
7.1 Service Providers
We share data with trusted third-party service providers who assist us in operating the platform. These include KYC verification providers, payment processing partners, fraud detection and AML screening services, cloud hosting and data storage providers, and customer support platform operators. All such providers are contractually required to process your data only on our instructions and in accordance with applicable data protection law.
7.2 Regulatory and Legal Authorities
facai Casino may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where we are legally required or compelled to do so by regulation, court order, or lawful demand.
7.3 Game Providers
Our game providers may receive limited technical data (such as a pseudonymous player ID and session token) necessary to load and operate their games within the facai platform. Full identity data is not shared with game providers.
7.4 Business Transfers
In the event of a merger, acquisition, or asset sale involving facai Casino, your personal data may be transferred to the relevant successor entity. We will notify affected players via email prior to data being transferred and subject to a change of privacy policy.
facai Casino does not transfer your personal data to any country or territory that does not provide an adequate level of data protection without first implementing appropriate safeguards, such as standard contractual clauses or binding corporate rules.
8 Cookies and Tracking Technologies
facai Casino uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate the platform, enhance your experience, and analyze usage. Cookies are small text files placed on your device when you visit facai.cam.
8.1 Types of Cookies We Use
- Strictly Necessary Cookies: Required for the platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled.
- Functional Cookies: Remember your preferences such as language settings and responsible gaming configurations.
- Analytics Cookies: Help us understand how players interact with facai.cam so we can improve platform performance and user experience. Data is aggregated and anonymized where possible.
- Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns. These are only placed where you have given consent.
8.2 Managing Cookies
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the facai platform — for example, disabling functional cookies may mean your preferences are not saved between sessions. Strictly necessary cookies cannot be disabled without preventing you from using the platform.
9 Data Retention
facai Casino retains personal data for as long as your account remains active and for such additional periods as are required by applicable Philippine law and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years after closure (PAGCOR/AMLA requirement) |
| KYC verification documents | Duration of account + 5 years after closure |
| Financial and transaction records | 10 years from transaction date (AMLA requirement) |
| Gaming activity logs | 5 years from date of activity |
| Customer support communications | 3 years from last interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical and device data (logs) | 13 months from collection |
After applicable retention periods expire, personal data is securely deleted or anonymized so that it can no longer be associated with any individual player.
10 Data Security
facai Casino implements a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and facai servers;
- AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records;
- Multi-factor authentication options for player accounts;
- Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
- Regular security audits, vulnerability assessments, and penetration testing of platform infrastructure;
- Dedicated security monitoring systems that detect and alert on suspicious access patterns in real time;
- Staff data protection training and binding confidentiality obligations for all personnel with access to player data.
While facai Casino employs industry-leading security measures, no online platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone.
11 Your Data Rights
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by facai Casino. To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request".
Right to Access
You have the right to request a copy of the personal data facai Casino holds about you, along with information about how it is being processed. We will respond to verified access requests within 30 calendar days.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update certain data directly through your account settings or by contacting support.
Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected. Note that certain data must be retained to comply with PAGCOR and AMLA legal obligations and cannot be deleted on request alone.
Right to Object
You have the right to object to processing of your personal data based on legitimate interest, including profiling for direct marketing purposes. Once you object to marketing, we will stop using your data for that purpose promptly.
Right to Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, machine-readable format, and to have that data transmitted to another controller where technically feasible.
Right to Withdraw Consent
Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.
Right to Lodge a Complaint
If you believe facai Casino has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.
To protect your privacy, we may need to verify your identity before processing a data rights request. We will not action requests that we cannot reliably verify as coming from the relevant data subject.
12 Children's and Minors' Privacy
facai Casino is strictly an adult gaming platform. In the Philippines, the minimum legal age to participate in casino-style gambling is 21 years. Our platform is not directed at, and should not be used by, anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.
During registration, all players are required to confirm they are 21 years of age or older, and this is further verified through our KYC identity verification process. Where a player is found to be under 21 years of age at any point, their account will be immediately closed, all funds will be forfeited, and any personal data collected will be deleted in accordance with applicable law.
If you believe a minor has registered an account on facai Casino, please notify us immediately at [email protected] so we can investigate and take appropriate action.
13 International Data Transfers
Some of facai Casino's service providers and technology partners may be located outside the Philippines. Where personal data is transferred outside the Philippines, facai Casino takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required by Philippine data protection law.
These safeguards may include standard data protection contractual clauses, binding corporate rules, or transfers to jurisdictions recognized by the NPC as providing adequate data protection. If you wish to obtain details of the specific safeguards applied to a particular international transfer, please contact our Data Protection Officer.
14 Amendments to This Privacy Policy
facai Casino reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. The effective date at the top of this Policy will be updated whenever material changes are made.
Where changes are material — meaning they significantly affect your rights or how your data is used — facai Casino will notify registered players via the email address on file prior to the changes taking effect. For non-material changes, the updated Policy will simply be published on this page.
Your continued use of facai Casino after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. We recommend bookmarking this page and reviewing it periodically, especially when you receive a notification of changes.
15 Contact Us
For any privacy-related question, data rights request, or concern regarding how facai Casino handles your personal data, please contact us. Our Data Protection Officer and support team are available to assist you.
Please include your full name, registered account email address, and a clear description of your request or concern. Use the subject line: "Data Privacy Request – [Your Full Name]". We aim to acknowledge all privacy requests within 3 business days and provide a substantive response within 30 calendar days.
You're in Control of Your Data
The Philippine Data Privacy Act of 2012 gives you real, enforceable rights over your personal information. facai Casino is fully committed to honoring every right you hold as a Filipino data subject — from access and correction to full erasure and portability.
Whether you're based in Metro Manila, Cebu, Davao, or anywhere else in the Philippines, your data rights apply equally. Exercise them at any time by reaching out to our Data Protection Officer.
Access Your Data
Request a full copy of all personal data facai holds about you, including how it is being processed.
Correct Your Data
Ask us to fix inaccurate or incomplete information in your facai player profile at any time.
Erase Your Data
Request deletion of personal data that is no longer needed, subject to our legal retention obligations.
Port Your Data
Receive your personal data in a structured, machine-readable format for transfer to another service.
Object to Processing
Stop us from using your data for direct marketing or other legitimate interest-based processing at any time.
File a Complaint
Escalate unresolved privacy concerns to the National Privacy Commission of the Philippines.
Play with Confidence at facai Casino
Your privacy and security are protected every step of the way. Explore 500+ games, fast GCash and Maya transactions, and a platform built for Filipino players — with full transparency on how your data is handled.