facai Casino Terms &
Conditions

These Terms and Conditions ("Agreement", "Terms") constitute a legally binding agreement between you ("Player", "User", "you") and facai Casino ("facai", "we", "us", "the Platform"), which operates the online gaming website accessible at facai.cam. facai Casino operates under applicable Philippine gaming regulations and is subject to the oversight framework of the Philippine Amusement and Gaming Corporation (PAGCOR).

These Terms apply to all aspects of your use of the facai platform, including account registration, deposits, withdrawals, bonus participation, game play, and use of any support or communication services offered by facai Casino.

1 Definitions

For the purposes of this Agreement, the following definitions apply:

• "Platform" means the facai Casino website at facai.cam, including all games, features, promotions, and services accessible through it.
• "Account" means the registered player account created by you on the facai Casino platform.
• "Real Money Balance" means funds deposited by you and held in your facai account for use in real-money gaming.
• "Bonus Balance" means promotional credits, free spin winnings, or bonus funds credited to your account that are subject to wagering requirements before withdrawal.
• "KYC" means Know Your Customer — the identity and document verification process required by PAGCOR regulations and applicable anti-money laundering law.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before it becomes eligible for withdrawal.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government authority responsible for regulating gaming operations in the Philippines.
• "AML" means Anti-Money Laundering, referring to the legal and procedural framework facai complies with under Philippine law.

2 Acceptance of Terms

By accessing the facai Casino platform, creating a player account, making a deposit, or participating in any game or promotion, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions in full. You further confirm that you have read and agree to the facai Casino Privacy Policy, which forms part of this Agreement.

These Terms apply regardless of the device or browser you use to access facai.cam. Whether you play on mobile, tablet, or desktop, the same terms govern your use of the platform without exception.

3 Eligibility and Registration

3.1 Age Requirement

You must be at least 21 years of age to register and use facai Casino. This age restriction is a legal requirement under Philippine gaming regulations as administered by PAGCOR. facai Casino strictly enforces this rule through identity verification procedures. Any player found to be under 21 years of age will have their account immediately suspended, all funds forfeited, and access permanently denied.

3.2 Eligibility Conditions

To be eligible to register and maintain an account on facai Casino, you must:

• Be at least 21 years of age;
• Be a natural person (corporations and other legal entities may not hold player accounts);
• Not be a resident of a jurisdiction where online gambling is prohibited by law;
• Not be a current employee, contractor, agent, or immediate family member of facai Casino or any of its affiliated companies;
• Not be registered on any self-exclusion list maintained by PAGCOR or any other recognized gambling regulatory authority;
• Have the legal capacity to enter into a binding contract.

3.3 Account Registration

Each player is permitted to hold only one registered account on facai Casino. Creating duplicate, secondary, or overlapping accounts — whether using the same or different personal details — is strictly prohibited. facai Casino uses automated and manual checks to detect multi-accounting. Where duplicate accounts are detected, all accounts may be suspended and all balances forfeited.

During registration, you must provide accurate, current, and complete information including your full legal name, date of birth, Philippine address, and a valid email address. Providing false or misleading registration information is a material breach of these Terms.

3.4 KYC Verification

facai Casino is required by PAGCOR regulations and Philippine Anti-Money Laundering laws to verify the identity of all players. Before any withdrawal can be processed, you must complete the KYC process by submitting a valid, government-issued photo ID (such as a Philippine passport, SSS ID, UMID, PhilHealth ID, or driver's license) and, where required, proof of your payment method ownership. Failure to complete KYC verification will result in withdrawal holds until verification is satisfactorily completed.

4 Account Security

You are solely responsible for maintaining the confidentiality and security of your facai Casino account credentials, including your username, password, and any two-factor authentication codes. facai Casino will never ask for your password via email, live chat, or any other communication channel. If you receive any such request, treat it as fraudulent and report it immediately to our support team.

You agree to notify facai Casino immediately if you suspect unauthorized access to your account, if your login credentials have been compromised, or if you notice any transactions you did not authorize. You can report security concerns to our support team at [email protected].

facai Casino reserves the right to temporarily lock your account if unusual or suspicious activity is detected, pending a security review. This is done to protect players and the integrity of the platform.

5 Deposits and Withdrawals

5.1 Deposits

facai Casino accepts deposits via GCash, Maya, GrabPay, QR Ph, InstaPay, PesoNet, BPI Online, BDO, Metrobank, and 7-Eleven CLiQQ cash-in. All accounts are denominated in Philippine Peso (₱). Minimum and maximum deposit limits are displayed in the cashier section of your account. Deposits made via GCash and Maya typically reflect instantly; bank transfer deposits via InstaPay are generally credited within minutes during standard banking hours.

facai Casino does not accept deposits from third-party payment sources. You may only deposit from payment methods registered in your own name. Deposits from accounts belonging to other persons are not permitted and may result in account suspension pending investigation.

5.2 Withdrawals

Withdrawals are available to fully KYC-verified accounts only. To request a withdrawal, navigate to the cashier section of your account and submit a withdrawal request to your preferred Philippine payment method. facai Casino processes withdrawal requests as promptly as possible — GCash and Maya withdrawals are typically completed within minutes of approval.

Withdrawal requests may be subject to review for compliance with AML requirements and these Terms. facai Casino reserves the right to request additional documentation before processing a withdrawal where required by law or internal risk policy.

5.3 Currency

All transactions on facai Casino are conducted in Philippine Peso (₱). There are no currency conversion fees. Players are responsible for any fees imposed by their own bank or e-wallet provider in connection with deposit or withdrawal transactions.

6 Bonuses and Promotions

6.1 General Bonus Terms

facai Casino offers various bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, cashback offers, free spins, and referral rewards. All bonuses are subject to wagering requirements and the specific terms published with each promotion. In the event of any conflict between a promotion-specific term and these general Terms, the promotion-specific term shall apply to that promotion only.

6.2 Wagering Requirements

Bonus funds credited to your account must be wagered a specified number of times before they become eligible for withdrawal. The applicable wagering requirement (e.g., 30x, 40x) and the eligible games contributing to the requirement are specified in each promotion's individual terms. Not all games contribute equally to wagering requirements — live casino games and table games may contribute at a lower percentage or not at all.

6.3 Bonus Abuse

facai Casino reserves the right to withhold, cancel, or reclaim bonus funds and any associated winnings if, in our reasonable determination, bonus abuse has occurred. Bonus abuse includes but is not limited to: opening multiple accounts to claim bonuses more than once; using betting strategies designed to exploit bonus terms without genuine gaming intent; colluding with other players; or providing false information to qualify for a promotion.

6.4 Promotion Eligibility

facai Casino reserves the right to restrict any player from participating in any specific promotion, and to modify, suspend, or cancel any promotion at any time, with notice provided where reasonably practicable. Promotions are available only to players who meet the stated eligibility requirements and who are not otherwise restricted from promotion participation under these Terms.

7 Gaming Rules and Fairness

All games offered on facai Casino use certified Random Number Generator (RNG) technology to ensure that game outcomes are random, fair, and independent of previous results. Live dealer games are conducted in real time with professional dealers and are subject to the same fairness standards as RNG games. facai Casino's game providers are reputable, internationally recognized suppliers whose games are tested by independent third-party testing laboratories.

Each game on the facai platform has its own specific rules, paytables, and Return to Player (RTP) information, which is accessible within the game itself or via the Game Information section. Players are encouraged to familiarize themselves with the rules of any game before wagering real money.

In the event of a technical malfunction or system error during a game round, the affected round may be declared void and any wagers placed will be refunded to your account. facai Casino's decision on technical disputes is final and binding, subject to the dispute resolution process set out in these Terms.

8 Prohibited Conduct

The following conduct is strictly prohibited on the facai Casino platform and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Registering more than one account on the platform;
• Using the platform while under 21 years of age;
• Using software, bots, scripts, or automated tools to interact with games or exploit platform features;
• Attempting to reverse-engineer, hack, or otherwise gain unauthorized access to the platform's systems or code;
• Colluding with other players in multiplayer games or live dealer settings;
• Using the platform for any money laundering, fraud, or financial crime purpose;
• Depositing funds derived from criminal activity;
• Abusing bonuses or promotions through multi-accounting or systematic exploitation;
• Providing false information during registration or KYC verification;
• Engaging in any conduct that disrupts the gaming experience of other players;
• Attempting to charge back or reverse any deposit transaction fraudulently.

facai Casino cooperates fully with law enforcement authorities and Philippine regulatory bodies in investigations involving any of the above prohibited activities. We reserve the right to freeze accounts and withhold funds pending the outcome of any such investigation.

9 Intellectual Property

All content on the facai Casino platform — including but not limited to the website design, graphics, logos, game interfaces, text, software code, promotional materials, and branding — is the intellectual property of facai Casino or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the facai platform for personal, non-commercial gaming purposes only. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works from any facai content without prior written permission from facai Casino.

Game content on the facai platform is provided under license from third-party game providers. All intellectual property rights in such game content remain with the respective providers and are used by facai Casino under valid licensing arrangements.

10 Privacy and Data

facai Casino collects, stores, and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

facai Casino may share your personal data with PAGCOR or other Philippine government authorities where required by law, regulation, or court order. We may also share data with our KYC verification partners and payment processors as necessary to operate the platform and comply with our legal obligations.

For full details on how facai Casino handles your personal data, your rights as a data subject under the Philippine Data Privacy Act of 2012 (Republic Act 10173), and how to exercise those rights, please review the facai Privacy Policy.

11 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, facai Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or financial loss caused by technical failures beyond our reasonable control.

facai Casino does not guarantee uninterrupted, error-free access to the platform. Scheduled and unscheduled maintenance, server downtime, or third-party service disruptions (including payment provider outages) may temporarily affect platform availability. facai Casino will use reasonable efforts to minimize disruption and notify players of planned maintenance in advance.

facai Casino's maximum aggregate liability to any player for any claim arising from these Terms or your use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim, except where liability cannot be limited by law.

12 Responsible Gaming

facai Casino is committed to promoting responsible gaming and player wellbeing. In compliance with PAGCOR responsible gaming guidelines, facai provides every registered player with access to the following self-management tools through the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Limits take effect immediately and can only be increased after a mandatory cooling-off period.
• Session Time Reminders: Receive notifications when you have been playing for a specified period of time.
• Cooling-Off Periods: Temporarily restrict your account from deposits and real-money play for periods of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or temporarily close your account for a minimum period of 6 months. Self-exclusion requests are processed by our support team and take effect promptly.

Players who believe they may have a gambling problem are strongly encouraged to visit the facai Responsible Gaming page for self-assessment tools and support resources. You may also contact our support team confidentially at [email protected] to discuss any responsible gaming concern.

13 Termination and Account Closure

You may request closure of your facai Casino account at any time by contacting our support team. Upon account closure, any remaining real money balance (excluding bonus funds subject to incomplete wagering requirements) will be processed for withdrawal to your verified payment method, subject to standard KYC and AML checks.

facai Casino reserves the right to suspend, restrict, or permanently close any player account at its reasonable discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms and Conditions;
• Detection of fraudulent activity, money laundering, or other prohibited conduct;
• Failure to complete KYC verification within a reasonable timeframe;
• Account registered by a person under 21 years of age;
• Regulatory requirement or legal obligation to do so;
• Prolonged account inactivity as defined in our inactivity policy.

Where an account is closed due to confirmed breach of these Terms, facai Casino reserves the right to forfeit the account balance. In all other cases, legitimate balances will be returned to the player after applicable checks are completed.

14 Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of facai Casino shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with facai Casino through our internal complaint resolution process. To raise a formal complaint, contact our support team at [email protected] with a full description of your issue. facai Casino will acknowledge your complaint within 3 business days and aim to provide a substantive response within 14 business days.

If a dispute cannot be resolved through the internal process, players who are Philippine residents may also escalate the matter to PAGCOR through the relevant regulatory complaint channel.

15 Amendments to These Terms

facai Casino reserves the right to modify, update, or replace these Terms and Conditions at any time. Where changes are material, facai Casino will provide notice to registered players via the email address on file or through a prominent notice on the platform prior to the changes taking effect. The effective date of the current version of these Terms is stated at the top of this page.

Your continued use of the facai Casino platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with any amendment, you should cease using the platform and request account closure before the changes take effect.

It is your responsibility to review these Terms periodically to stay informed of any updates. facai Casino recommends bookmarking this page and checking it when you receive notification of changes.

16 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your facai Casino account, please contact our support team. We are available 24 hours a day, 7 days a week.